For items bought through the CAAT Online Store
Delivery
Within the UK
We offer standard UK delivery using Royal Mail with charges based on size and weight.
Delivery timescales will vary depending on the availability of products, time of year and your location, but we will aim to dispatch and have your goods delivered within 7 days of the date on which we accept your order although this cannot be guaranteed due to external influences beyond our control.
Your delivery address may be different to your home billing address, this allows your order to be sent to your workplace or a trusted neighbour who you know is at home during the daytime. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.
Outside the UK
Please contact us at onlineorders@cornwallairambulancetrust.org to confirm country, costs and timescale prior to ordering.
Some countries may impose an import tax or other duties on deliveries from overseas, which you are responsible for paying.
Delivery enquiries
For questions regarding deliveries in the first instance please email us at onlineorders@cornwallairambulancetrust.org including your order details if known and contact number.
Returns
We hope you are completely happy with your purchase, if not you may return some or all of the products in your order for replacement or refund within 14 days of receipt.
If you do decide to return part or all of your order, simply follow the instructions on the Delivery Note that came with your order.
- Tell us what you would like to do with your return, either a refund or a replacement.
- Cut off the returns label from the Delivery Note and put the rest of the Delivery Note inside the package with your order.
- Seal the package securely and fix the label to the package.
- Take the package to a Post Office, you will have to pay the cost of any returns and depending on the circumstances of the return this may be reimbursed.
Once we have received your return we will either refund you using the same method you paid with, send your replacement order, or contact you for more information.
Returns for refunds
You are entitled to a full refund including delivery charges for up to a maximum of 14 working days after you have received your order.
Once you have returned all or part of your order for a refund we will process your refund within 14 days of receiving your returned order.
The refund will be processed using the same payment method used when placing your order.
We do not refund postage and packing costs after 14 working days, unless the item is damaged or faulty. We reserve the right to refuse a refund on items that have clearly been worn, laundered or used. This does not affect your statutory rights.
Returns for replacements
You are entitled to a replacement product up to a maximum of 14 working days after you have received your order if, for example, the product you ordered arrived damaged or was the wrong size.
Once you have returned all or part of your order for a replacement we will process your replacement within 14 days of receiving your returned order.
If your replacement order is of a higher value than your returned order we will contact you to take additional payment. If your replacement order is of a lower value than your returned order we will process a refund of the difference.
Returns enquiries
For questions regarding returns, refunds or replacements please contact us at onlineorders@cornwallairambulancetrust.org
