Collection and Delivery Service

Viewing and Collecting Furniture

This is arranged by contacting your relevant Superstore and booking in a viewing on a day that the van is in your area. The shop staff will ask you a series of questions relating to your donation prior to booking you in for a morning or afternoon slot, please inform the shop of any parking or access restrictions at this time. On arrival the driver will assess the donation based on its condition, merchantable quality, and any necessary regulations such as fire retardancy (upholstered/foam filled).

We cannot guarantee that your kind donation will be taken but will do our best! If accepted, it will be loaded, taken to the shop, prepared and sold to help the team to continue to save lives.

Delivery

When you buy from our Superstores you will be offered a 2 man delivery service, there is a charge for this based on distance but it is very reasonable and your purchase will be carefully handled and placed in accordance with your wishes.  Please measure your doors and corridors to avoid any size issues and inform the shop of any parking or access restrictions on booking.

Gift Aid

When we take your donation away, we will ask you if you would like to sign up to the voluntary Gift Aid Scheme. This allows the Charity to claim an extra 25% of the sale price from the UK government. Please ask your driver for more information.