Heifest
Accessibility
We are here to help
We are here to help, seeking how to improve accessibility at Helifest as we grow our event year on year. We take pride in ways to constantly improve and adapt the accessibility so we are always happy to hear your feedback. Please don’t hesitate to contact us should you feel there is something we are missing enquiries@cornwallairambulancetrust.org
Companion / personal assistant (pa) tickets
If a customer is unable to attend without a personal assistant, you can apply for a pa ticket free of charge. Please note the customer must purchase a ticket and then email in to enquiries@cornwallairambulancetrust.org. We will require your ticket number and your full name.
Accepted Documentation:
DLA (Care and / or mobility)
PIP (Personal Independence Payment)
A Medical Professionals letter (to be reviewed case by case)
D/deaf or blind registration
The Nimbus Access Card
Blue Badge (Permitted for parking requests only)
If you do not have any of the following documentation, please get in contact so we can help you accordingly.
All tickets are non-refundable. In the unlikely event that Helifest is cancelled due to weather then we will be in contact with you.
Contact info
Email : enquiries@cornwallairambulancetrust.org
Call: 01637 889926
Please note: We aim to respond to all emails and process all requests within 10 working days. Our office hours are 9am-5pm Monday to Friday. Any enquiry on event day will not be answered by email, but you can speak to us at the event ticket booth.
How do I get there?
Great Western Railway runs trains to and throughout Cornwall. Redruth is just a short taxi journey to Scorrier Estate. Book your tickets today at gwr.com. By car, simply follow the directions on the map or use the address Scorrier, Redruth TR16 5AW in your satnav.
Once you get close, simply look for festival signs and head for the main entrance. If you’re on your phone, you can use Google Maps or Apple Maps for more accurate directions.
Arrival
Car parking is included in your ticket price. The onsite car park has one access in and out and so there will be marshals managing the flow of traffic, please drive slowly and adhere to their instructions. There will be a designated signposted route to access parking, both for disability and general.
Our entry area following the car park will be signposted for the entry ticket booths. Please make your way there. The booths will open at 10:45am and close at 8pm, should you require assistance at the booth in advance of that time please do get in touch and we will do all we can to accommodate your needs: enquiries@cornwallairambulancetrust.org
Arena facilities
At Helifest we try to be accommodating where possible.
You will find wheelchair accessible toilets next to the standard toilet locations.
All our festivals offer plenty of space getting around the site to avoid crowding, with plenty of space to sit, relax and soak up the atmosphere whatever your ability.
All members of the steward and security teams are briefed on all accessible points, facilities, and information about getting around the festival. We also have an information point.
Quiet spaces
Throughout the site you will be able to find quiet spaces away from larger crowds and big noises that may occur during your time at Helifest. There are no designated zones but the site has plenty of room to find a quiet patch of lawn. If you require more information please get in contact: enquiries@cornwallairambulancetrust.org
Ground conditions/ weather factors
Please be understanding before arriving that certain weather types can affect the ground and conditions.
Helifest is located on firm land with short grass and can have some uneven sections and slopes. The conditions of the ground can change quickly with adverse weather becoming muddy, waterlogged, dusty and may be difficult to navigate around.
If it becomes too difficult to move around while on site, please contact our of team stewards or security who are all briefed on how to help during your visit. They will be in branded red tops with lanyards or with a high-visibility tabard.
Please do not hesitate to contact us pre-event should you believe getting around Helifest may be a challenge. We will be more than happy to advise on how we can work around this.
All tickets are non-refundable. In the unlikely event that Helifest is cancelled due to weather then we will be in contact with you.
Other information
We will always aim to be accessible as possible however we do have limited space and therefore cannot accommodate any festival goers with temporary impairments such as, but not limited to, broken bones or healing injuries.